Thank you for choosing to use the mental health services provided by The Thought Co. We are committed to providing high-quality mental health services to our clients, and we want to make sure that you are aware of the terms and conditions of using our services. By using our services, you agree to be bound by the following terms of service:
- Confidentiality: We respect your privacy and maintain strict confidentiality in all our communications with you. All information that you share with us, including personal and health information, will be kept confidential and will not be shared with third parties without your consent, except as required by law or in situations where we determine that there is a risk of harm to yourself or others.
- Services: We offer mental health counselling services and support programmes to help individuals cope with mental health issues. Our services are not a substitute for medical advice, diagnosis, or treatment. If you have a medical emergency or require urgent medical attention, contact emergency services or your nearest hospital. Our services are intended to provide support and guidance, but they are not a substitute for medical or psychiatric treatment. We do not prescribe medication or provide medical treatment, and our services are not intended to diagnose or treat any medical or psychiatric conditions.
- Eligibility: Our services are available to individuals who are 18 years or older. If you are a minor, you must have the consent of your parent or legal guardian to use our services. By using our services, you confirm that you meet these eligibility requirements.
- Payment: Our fees for services are listed on our website and may be subject to change without notice. Payment for services must be made in advance. Payments are processed through Razorpay, which accepts credit cards, debit cards, UPI and net banking. Our services are available on a fee-for-service basis, and payment is due at the time of booking.
- Cancellation and refunds: Our cancellation and refund terms are set out in full on our Cancellation and Refund Policy page, which forms part of these terms.
- Code of Conduct: We expect all our clients to treat our staff and other clients with respect and dignity. We reserve the right to terminate services if a client engages in behaviour that is disruptive, abusive, or violates our code of conduct. You agree to provide accurate and truthful information about yourself and your circumstances.
- Termination of Services: We reserve the right to terminate our services if we determine that we are unable to provide effective support or if we determine that our services are no longer necessary. We may also terminate our services if you violate any of these terms of service.
- Intellectual Property: All content on our website, including text, graphics, images, and logos, is the property of The Thought Co. and is protected by copyright laws. You may not copy, reproduce, distribute, or use our content without our written permission.
- Disclaimer of Warranties: We make no guarantees or warranties about the effectiveness of our services or the outcome of any treatment. Our services are provided on an "as is" and "as available" basis, and we do not warrant that our services will be uninterrupted, error-free, or free from viruses or other harmful components.
- Limitation of Liability: Our liability to you for any claims arising out of your use of our services shall be limited to the amount you paid for the services. We shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of our services.
- Governing Law: These terms of service are governed by and construed in accordance with the laws of India. The courts at Mumbai, Maharashtra shall have jurisdiction over any dispute arising out of these terms.
- Changes to Terms of Service: We may modify these terms of service at any time, and any such modifications will be effective immediately upon posting on our website.
By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms of service. If you have any questions or concerns about our terms of service, please contact us at hello@thethoughtco.in
