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Operations Communication Assistant

Full-time, in-studio role at The Thought Co., Lower Parel, Mumbai.
In-studio · Lower Parel Monday to Friday Operations & Communication

The Thought Co. is looking for an Operations & Executive Communication Assistant who can bring structure, clarity, and ownership to our daily work. This role sits at the intersection of scheduling, communication, and operations — supporting the founder, the therapist team, and our clients.

If you enjoy turning chaos into clean systems, keeping conversations moving, and making sure nothing falls through the cracks, you’ll feel at home here.

Key Responsibilities

Communication Management (Primary Focus)

  • Streamline and manage WhatsApp communication with clients and partners.
  • Draft clear, warm, on-brand messages in The Thought Co. tone.
  • Track messages, reminders, and follow-ups so nothing is missed.
  • Support the founder by handling communication overflow and structuring responses.
  • Use and refine templates for common communication flows (bookings, reschedules, workshops, updates).
  • Maintain clarity for SOS or time-sensitive queries (who to contact, how, and when).
  • Keep communication consistent across therapists, workshops, and booking flows.

Scheduling & Calendar Ownership

  • Manage therapist calendars with accuracy and care.
  • Coordinate all bookings, reschedules, and cancellations.
  • Track weekly availability and support last-minute requests where possible.
  • Ensure clarity on each session: booked, completed, cancelled, or pending payment.

Founder & Team Support

  • Assist the founder with daily task organisation and follow-ups.
  • Help prepare for meetings, workshops, shoots, and product days.
  • Handle sensitive information with discretion and professionalism.

Admin & Operations

  • Update payment and attendance sheets regularly.
  • Support invoice tracking and follow-up through our existing systems.
  • Keep basic client and session details organised.
  • Coordinate packaging, dispatch, and tracking for products and workshop materials.
  • Work with vendors, couriers, and participants when needed.

Systems & Workflow Building

  • Help turn repetitive tasks into simple, documented processes.
  • Suggest improvements to make communication and operations smoother over time.
  • Create internal checklists and SOPs the team can follow with ease.

Who You Are

  • Organised, reliable, and comfortable taking ownership of tasks.
  • Good with people and communication — especially over WhatsApp and email.
  • Able to handle multiple conversations and moving pieces at once.
  • Tech-comfortable: Google Sheets, Calendar, WhatsApp, and basic online tools.
  • Emotionally mature and respectful of confidentiality in a mental health space.
  • Curious about how a mental health organisation runs behind the scenes.

Work Setup

  • Days: Monday to Friday (5 days a week).
  • Location: In-studio at The Thought Co., Lower Parel, Mumbai.
  • Timing: Approx. 9:30 AM – 6:30 PM.
How to apply

Please email:

  • Your CV
  • A short note titled “Why I want to work at The Thought Co.”
  • Your expected monthly remuneration

to .

If you have prior experience in operations, communication, or managing calendars and systems, do mention it in your note.

This is a full-time, in-studio role. Shortlisted candidates will be contacted for the next steps.