The Thought Co. · utilisation receiptawaiting your numbers
- Covered employees
- ?
- Attended one session or more
- ?
- Programme fee
- ?
?%
of covered employees used the EAP this year.
one dot, one percent of covered employees.
That is the finding.Ask your vendor for the figure with the counting method written down. If they can't, you already know why.
- Per head, on the invoice
- ?
- Per person actually helped
- ?
yours prints here ↑nothing stored. a screenshot is the only copy.
EAP utilisation calculator
For HR and finance · The number your vendor never volunteers.
How many of your employees actually use your EAP?
The line in most vendor decks
Employees are highly satisfied with the programme.
Satisfaction is measured among the people who used it. Utilisation is measured among everyone you paid for. Ask for the second number first.
How this is counted
Unique employees with at least one session ÷ employees covered on the last day of the period × 100
Identical to the method behind every quarterly report we send, so your number and ours can sit on the same page.
- NumeratorUnique covered employees who attended at least one session in the reporting period.
- DenominatorTotal employees covered on the last day of the period.
- Who countsThe provider, from booking records, checked against your headcount. Their instrument, and they should say so.
- ExcludedWorkshop and training attendance. Not therapy, not counted as usage.
The full method, and what the quarterly report contains, is here. To see where your company's whole support system stands, not just this one number, start with the audit.
What to do with the number
- Under 10 percentThe format is the problem, not your people. A helpline nobody trusts guarantees this.
- 10 to 30 percentAsk who is using it and who structurally can't. Language, hours, and a booking route through HR are the usual answers.
- Above 30 percentProtect what's working and start measuring return rates. Usage without return is a first appointment, not care.
What we deliberately do not do. We don't publish an industry norm without a source. We don't count workshop attendance as usage. We don't store what you type here.
Questions HR teams ask before the call
What is EAP utilisation?
The share of covered employees who attended at least one session in a year. It is counted in people, not sessions, and it excludes workshops.
How do I calculate EAP utilisation?
Divide the number of unique employees who had at least one session by the number of employees covered on the last day of the period, then multiply by a hundred.
What is a good EAP utilisation rate?
There is no agreed Indian benchmark. We publish ours and the method, and we'd rather you ask your vendor for theirs than trust ours.
Why does my vendor report satisfaction instead of usage?
Because satisfaction is scored by the people who used the service, and usage is scored against everyone you paid for. The first number is almost always the better one.
Bring the number to a thirty-minute call.or the fact that you don't have one.
Reviewed by Priyanka Kartari, Psychologist. Last reviewed 25 September 2026. Part of The Thought Co. Employee Assistance Programme.
The Thought Co. is a psychologist led mental health service. Booking and enquiries run seven days a week, 9 am to 8 pm IST. Sessions are in person at Lower Parel, Mumbai, or online. We are not a helpline or a crisis service. In an emergency, call Tele-MANAS 14416 (24 hours) or 112.