The Thought Co. · utilisation receiptawaiting your numbers
- Covered employees
- ?
- Attended one session or more
- ?
- Programme fee
- ?
?%
of covered employees used the EAP this year.
one dot, one percent of covered employees.
That is the finding.Ask your vendor for the figure with the counting method written down. If they can't, you already know why.
- Per head, on the invoice
- ?
- Per person actually helped
- ?
yours prints here ↑nothing stored. a screenshot is the only copy.
EAP utilisation calculator
For HR and finance · The number your vendor never volunteers.
How many of your employees actually use your EAP?
The line in most vendor decks
Employees are highly satisfied with the programme.
Satisfaction is measured among the people who used it. Utilisation is measured among everyone you paid for. Ask for the second number first.
How this is counted
Unique employees with at least one session ÷ employees covered on the last day of the period × 100
Identical to the method behind every quarterly report we send, so your number and ours can sit on the same page.
- NumeratorUnique covered employees who attended at least one session in the reporting period.
- DenominatorTotal employees covered on the last day of the period.
- Who countsThe provider, from booking records, checked against your headcount. Their instrument, and they should say so.
- ExcludedWorkshop and training attendance. Not therapy, not counted as usage.
The full method, and what the quarterly report contains, is here. To see where your company's whole support system stands, not just this one number, start with the audit.
What to do with the number
Our number, counted exactly the same way
- 25%of covered employees complete at least one session in a year. The lower end of what we see, not our best account.
- 8 sessionsper person across that year. The number that says whether anyone stayed long enough for it to matter.
- 42 hoursa month for a company of 250. That is what the bank of hours actually has to be.
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The published case level benchmark for external EAP vendors is about 4.5%, so ours runs more than five times it. We are giving you the floor rather than the ceiling, because a number you can plan a budget against is worth more than one you would have to take on trust. Our own booking records, twelve months, not independently audited.
And if your own number lands in the 10 to 30 band, so does ours. The question worth asking is not who sits higher on that one metric. It is how many sessions each person used once they got in, because that is where a programme either does something or politely does not. Most vendors cannot answer it, since their contracts cap at three to six sessions and the answer would be embarrassing.
What we deliberately do not do. We don't publish an industry norm without naming where it came from. We don't count workshop attendance as usage. We don't store what you type here.
Questions HR teams ask before the call
What is EAP utilisation?
The share of covered employees who attended at least one session in a year. It is counted in people, not sessions, and it excludes workshops.
How do I calculate EAP utilisation?
Divide the number of unique employees who had at least one session by the number of employees covered on the last day of the period, then multiply by a hundred.
What is a good EAP utilisation rate?
There is no agreed Indian benchmark. The published case level figure for external EAP vendors is about 4.5%. Ours starts at 25%, counted by the method above. We would still rather you ask your own vendor for theirs than take ours on faith.
How many hours would we actually need?
At our rates, a company of 250 draws roughly 42 hours a month: about 63 people a year, averaging eight sessions each. Utilisation tells you how many walked in. Hours tell you what to budget. Ask any vendor for both and watch which one they have ready.
Why does my vendor report satisfaction instead of usage?
Because satisfaction is scored by the people who used the service, and usage is scored against everyone you paid for. The first number is almost always the better one.
Bring the number to a thirty-minute call.or the fact that you don't have one.
Reviewed by Priyanka Kartari, Psychologist. Last reviewed 27 September 2026. Part of The Thought Co. Employee Assistance Programme.
The Thought Co. is a psychologist led mental health service. Booking and enquiries run seven days a week, 9 am to 8 pm IST. Sessions are in person at Lower Parel, Mumbai, or online. We are not a helpline or a crisis service. In an emergency, call Tele-MANAS 14416 (24 hours) or 112.